This pillar uncovers the strength of Wealth Protection providers who value all key stakeholders in the customer value chain, including the intermediaries who are agents and brokers, affluent customers, and emerging high-net-worth customers. In this Customer Satisfaction pillar, we are not simply looking for digital deployment and execution but for other qualitative aspects as well.
Available Categories for 2018 are:
We ask contestants to demonstrate their strength of service and support to the three segments of stakeholders based on the following key indicators. Please be as specific as possible when making a claim, for instance, provide specific metrics and results, visual aids, or materials that will illustrate your points better for the specific segment you are pitching for: